Privacy Policy
Privacy Policy for Suvidha Group
Suvidha Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, employees, vendors, partners, and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit https://suvidha.group/ or use our services.
This Privacy Policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.
About Suvidha Group
Suvidha Group operates multiple business divisions, including:
- Suvidha Movers Pvt. Ltd.
- Suvidha Motors (Authorized Hero MotoCorp Dealer)
- Suvidha Ashok Leyland
- Suvidha Filling Station
- Suvidha Infrabuild
- Suvidha Foundation
Throughout this Privacy Policy, these businesses are collectively referred to as Suvidha Group.
Information We Collect
Depending on the services you request, we may collect:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Company Name
- Postal Address
- City & State
- Employment Information
- Resume/CV
Government-issued identification (where legally required)
Business Information
- Business Enquiry Details
- Vehicle Purchase Requests
- Logistics Requirements
- Service Requests
Fuel Station Enquiries
Technical Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Date & Time of Visit
- Pages Visited
- Referral URL
- Cookie Information
How We Collect Your Information
We collect information when you:
- Submit a Contact Form
- Request a Call Back
- Apply for Employment
- Submit Business Enquiries
- Purchase Products or Services
- Contact Customer Support
- Subscribe to Newsletters
- Communicate via Email or Phone
- Visit our Website
Purpose of Data Collection
We process your personal information for the following purposes:
Customer Support
- Responding to enquiries
- Providing quotations
- Booking services
- Customer communication
Vehicle Sales
- Test ride requests
- Vehicle bookings
- Finance assistance
- Exchange enquiries
- Warranty services
Logistics Services
- Shipment enquiries
- Transport quotations
- Freight management
- Delivery coordination
Recruitment
- Processing job applications
- Scheduling interviews
- Employee recruitment
Legal Compliance
- Regulatory compliance
- Tax requirements
- Accounting obligations
- Fraud prevention
Marketing
With your consent, we may send:
- Promotional Offers
- Product Updates
- Event Invitations
- Service Announcements
You may opt out of marketing communications at any time.
Legal Basis for Processing
Under the Digital Personal Data Protection Act, 2023, we process your personal information based on:
- Your Consent
- Performance of a Contract
- Compliance with Legal Obligations
Legitimate Business Interests where permitted by law
Consent
By submitting your information through our website, you consent to Suvidha Group processing your personal information for the purposes described in this Privacy Policy.
Where required, we obtain your explicit consent before collecting personal information.
You may withdraw your consent at any time by contacting us.
Data Sharing
We do not sell your personal information.
We may share your information only when necessary with:
- Banking & Finance Partners
- Vehicle Manufacturers
- Logistics Partners
- Insurance Companies
- Technology Service Providers
- Government Authorities where legally required
- Legal Advisors
- Auditors
All such parties are expected to protect your information.
Cookies
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Measure website traffic
- Enhance user experience
You may disable cookies through your browser settings.
Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
Information | Retention Period |
Customer Enquiries | 12 Months |
Sales Enquiries | 24 Months |
Service Records | As required by law |
Recruitment Applications | 24 Months |
Vendor Information | Duration of Business Relationship |
Financial Records | As per Indian Tax Laws |
After expiry of the retention period, information is securely deleted or anonymized.
Security Measures
We implement appropriate security measures including:
- SSL Encryption
- Secure Servers
- Firewall Protection
- Access Controls
- Password Protection
- Data Backup
- Website Monitoring
While we strive to protect your information, no online system is completely secure.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Request information regarding processing
- Lodge a grievance
Requests will be processed in accordance with applicable legal requirements.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children without appropriate legal authorization.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
Please review their respective privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page along with the revised effective date.
Contact Information
For any questions regarding this Privacy Policy, please contact:
Suvidha Group
Website: https://suvidha.group/
Email: info@suvidha.group
Phone
+91 96489 39596
+91 75700 03025
Corporate Office
Suvidha House
538A/1, Transport Nagar
Opposite ACP Office, Dhoomanganj
Prayagraj – 211011
Uttar Pradesh, India
Grievance Redressal Officer
In accordance with the Digital Personal Data Protection Act, 2023, any grievances regarding personal data may be addressed to:
Data Grievance Officer
Suvidha Group
Email: info@suvidha.group
Phone: +91 96489 39596
We aim to acknowledge complaints promptly and respond within 30 days of receiving a complete request.